Please read the following carefully. By booking an appointment with Earthbody you agree to the following terms and conditions.
Earthbody reserves the right to cancel bookings and end sessions if these terms are breached.
Please note that treatments are for women and non-binary people only.
Timings and punctuality
Clients should plan to arrive two to three minutes early for their appointment. This will allow time to agree the focus of the treatment. New clients will need to book a 'New Clients- Initial Consultation & Massage' appointment which will include a detailed consultation form prior to the treatment. If clients arrive early they must not enter the space as another treatment may be in progress.
Late arrivals
If a client arrives after their scheduled appointment time, the session will still finish at the scheduled end time in consideration of the next client. If a client is over 30 minutes late for their appointment, the appointment will be cancelled and full payment will still be required.
Minimum age requirements
All clients must be over 18 and able to understand fully what the treatment will involve.
Client health
When a new client makes a booking, they will be required to complete a pre consultation form requiring a detailed medical history. An additional (much shorter) pre consultation form will be requested at the time of booking before each treatment.
If a client has an ongoing medical condition, they are advised to consult a doctor before booking a treatment. Massage should not be performed under certain medical conditions. By booking a treatment, clients affirm that they have checked with appropriate medical professionals regarding the suitability of a massage, and that they have disclosed on their questionnaire any medical or other allergy/health information before their appointment. The therapist will re-confirm this on the day of their treatment.
During a client’s initial consultation and subsequent follow-up appointments, the therapist will ask questions about their health and overall wellbeing. They will re-confirm with the client that there are no conditions that are considered contraindications which could restrict them from having a treatment. A contraindication is a condition that serves as a reason not to take a certain treatment due to the harm that it would cause a person. Some treatments may cause unwanted or dangerous reactions in people with allergies, high blood pressure or pregnancy.
The client confirms their understanding and agreement that Eathbody shall not bear any liability should they fail to seek and follow independent and appropriate medical advice in relation to their proposed treatment.
The client confirms their understanding that their massage therapist will not provide a service to diagnose illness, disease or any other physical or mental disorder.
The client acknowledges that massage is not a substitute for medical examination, diagnosis or treatment, and that it is recommended that they see their own doctor for any such advice.
Alcohol and drugs
Alcohol and/or drugs are contraindications and do not mix with massage. You agree to refrain from alcohol and/or drug use for at least 12 hours prior to your treatment. If you are taking or have taken prescription drugs for pain management or anti-inflammatory purposes in the past 12 hours, please disclose this on your questionnaire.
Client comfort
The therapist will check during the client’s treatment that the level of pressure being applied is just right. If a client experiences any pain or discomfort at any point, they agree they will immediately inform the therapist so that appropriate adjustments can be made to their level of comfort.
Earthbody aims to help improve client health and wellbeing and to not under any circumstances cause a deterioration in any existing conditions.
Payment - upfront payment policy
Clients pay the full amount of the treatment in advance at the time of booking.
Cancellation policy
Rescheduling or cancelling an appointment
Clients agree to endeavour to honour the appointment as the slot will have been reserved. When a client gives limited notice to cancel an appointment Earthbody misses the opportunity to offer other clients that space.
We understand that on occasion it may be necessary for a client to reschedule an appointment. As a courtesy, clients are asked to provide a minimum of 3 business days' notice. Earthbody Holistics charges the full fee if the client gives them less than 3 business days’ notice to cancel. If a client does not show up for the appointment this will be considered a cancellation with the full amount payable.
Rescheduling policy
Clients may reschedule their appointments; however, if a client reschedules their appointment at the last minute (ie just before the 3 business day window) repeatedly then further rescheduling requests may not be accommodated.
All treatments offered are entirely therapeutic and non-sexual.
Service etiquette
Earthbody reserves the right to refuse or discontinue massages. The therapeutic relationship with any client will be immediately terminated if they:
Breach the boundaries agreed upon in these terms
Threaten or otherwise endanger the therapist, or
Act in a way that is inappropriate or otherwise unacceptable in communications via phone or email, or in person
Earthbody will deny treatment to a client where the therapist perceives their safety is at risk.
Personal hygiene
Massage therapy involves the use of touch and oils in a confined space. It is imperative for the health and safety of the client and therapist that both have a shower or bath on the day of a treatment. Should either part fail to uphold their hygiene responsibilities, services for that session will be postponed.
If you have any questions or concerns, or wish to book a treatment, please email or use the contact form.